HIRED - Volunteer Manager (Grand Champion Manager) APPLY NOW

Split between on-site in Kitchener-Waterloo and work where you want (WWYW)
Experience Team
45000 - 65000 cad / year
Tue, Oct 19, 2021
Full time

Support, recruit, engage and inspire volunteers at Grand River Hospital and Foundation. We call them our Grand Champions because of the incredible resource they bring to help create a world-class health system right here in Waterloo Region

About Grand River Hospital

In 1893, when our community was in need of a genuine advance of medical care and had a burgeoning population; our cause began. The Seagram family stepped forward and offered 95 acres of land if and only if the citizens would fully fund the Hospital before the first brick or beam was laid. The citizens responded with a roar.

Kitchener (then known as Berlin) and Waterloo rallied the community and raised $12,000 from subscribers ranging in size from 25 cents to 50 dollars. Together in 1895 our predecessors built what has become Grand River Hospital out of their generosity, philanthropy and belief in each other and this remarkable place.

We are building on this incredible history and making a change to health philanthropy and service once again. We are seeking an incredible individual to be a part of mobilizing a volunteer corp that is eager to be of service to our patients and care partners and ultimately enhance patient experience at Grand River Hospital. Together we will innovate to create a volunteer program that changes our community for ever.

Click here to watch the video: (https://share.vidyard.com/watch/6QnoHi34uRVKontKTc888g?)


  • Enable Easy
  • Tenacious & Relentless Action
  • Transparent First
  • We Welcome You
  • Traiblaze
  • Surprise, Delight and Overdeliver


  • Love people
  • Love to organize and create schedules
  • Enjoy speaking to small groups and teams
  • Have a passion for training and standards
  • Able to create strong interpersonal relationships
  • Work well as an individual and team member
  • Experience in Hospitality or Service based industry is an asset
  • Great written and verbal communication

What You'll Do

  • On-site orientation of volunteers at both of our campuses as needed (KW campus and Freeport Campus)
  • Recruiting for the Volunteer Program
  • Reference checking and health clearance
  • Schedule Volunteers using Volgistics (any scheduling software experience is an asset)
  • Training for new Volunteer roles
  • Creating a comfortable and happy environment for our Volunteers making them feel welcome
  • Assist with roll-out of patient experience programs
  • Write references and confirm volunteer hours on request

What We Offer

  • The annual salary is in Band B - $45,000 to $65,000
  • 4 weeks vacation
  • 4 day weeks from Victoria to Labour Day and December (Total of 17 additional days off)
  • Full-time role with benefits
  • Split between on-site and work where you want (WWYW) with planned team get togethers and team strategy sessions every 12 weeks (#12wy)
  • Chromebook and Mobile (iPhone or Android)
  • Growth culture with big dreams and on a mission to rally the community to create a world class health system
  • A reduced-hierarchy organization that is passionate about your success personally and professionally

The Process

  • You apply, traditionally (resume, cover letter & portfolio) or not (video, greatest hits montage etc..)
  • We welcome all, unequivocally, we just ask you to bring a passion for the values and the attributes
  • It is unrealistic for us to believe we will find someone who fits this position 100% and that is just fine with us
  • Interviews with the Foundation President & CEO, Director of Experience and Grand Champion Director
  • You start as soon as you can, we are looking to onboard right away
  • You will be a part of the Experience and Hospital Relations Team working closely with the Grand Champion Director

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Grand River Hospital Foundation requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

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