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Grand River Hospital and Grand River Hospital Foundation have embarked on an incredible journey to revolutionize patient experience through a new hospitality-inspired initiative: GrandServe. GrandServe delivers high-speed connectivity, incredible tech to trial and will evolve into a patient concierge service. The program is in strategic alignment with Grand River Hospital’s vision of bringing a world class health system to our community.

When patients are at the hospital, it can be challenging for them to stay connected with their families and to access entertainment to ease and enhance their health journey. So last year, we launched a high-speed WiFi network solely for patients, care partners and visitors. Now, patients can more easily stay connected with friends and family and access online content and streaming services when they bring their own electronic devices to the hospital. To ensure access for all who need it, we will also be offering a device lending program in partnership with Kitchener Public Library and EnTECH Computer Club and supported by our volunteers. Both the new WiFi network and device lending program are available to patients free of cost.

In the future, we envision that GrandServe will also bring auxiliary services to patients. This could include a concierge service, inspired by services like UberEATS, that will allow patients to order anything we can provide with local partners for delivery.

In December 2021, we granted over $277,235 to the hospital for the upgrade to our GrandServe guest and patient WiFi system. In June 2022, we granted over $42,243 to the hospital for GrandServe equipment including but not limited to TV’s, Tablets, Google home, and Chrome-cast sticks.



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Once you have selected your donation amount and clicked donate, it will take you to a shopping cart experience. From there you can review your total and then click complete payment at the bottom of the screen before being taken to a secure payment information page.


Tax receipts are automatically sent once you have completed your payment information and checked out. If you do not see an email come through with your tax receipt, please check your junk or spam email folders. The email subject line is Grand River Hospital Foundation Donation Receipt.

If you still cannot find it, please contact Jesse Borden, Fulfillment Manager & Donor Advocate at 226-750-2074 or for support. 

When donating, any information entered in the billing address fields on the payment screen will be used to generate an automatic tax receipt. If a company name is added here, the tax receipt will be issued to the company.

If your donation is in honour of a friend or loved one, you can email them a digital e-card upon making a donation.

E-cards are available for donations made in memory and in celebration of someone, and each e-card allows you to customize the message being sent. In order to send an e-card, you will need to know the recipient's email address.

When you reach the completed payment screen, you will see the available e-card options, or you can click this link to send an e-card and message directly.

The Foundation will only notify individuals upon request. You can use the cart note function to provide a message and contact details for the recipient.