GrandServe Patient Wi-Fi Equipment

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Prior to 2020, patients at Grand River Hospital could expect to pay out-of-pocket for services like rental TVs and access to WiFi—it was not uncommon for this to be the case at hospitals across the province. But at the start of the pandemic, Grand River Hospital Foundation quickly invested in making WiFi available to all patients for free as a way to keep them connected to the outside world when visitor restrictions due to Covid-19 meant that the world was no longer allowed in. While free WiFi access was a step in the right direction, Grand River Hospital still did not have the infrastructure to support the enhanced connectivity that would improve patient experience in the long-term, leading us to develop GrandServe.

The launch of the GrandServe WiFi network is just the first step in a much larger initiative that will enhance patient experience in new and innovative ways. Its increased bandwidth supports streaming services and video calls, providing us with the necessary infrastructure to start a bring-your-own-device program at Grand River Hospital. Now, patients and loved ones visiting the hospital can bring their own smartphones, tablets or laptops to watch their favourite movies or TV shows and easily stay connected to friends and family. It will also serve as the foundation on which future digital patient and visitor experience programs can be built.

Phase II of GrandServe will incorporate the addition of device borrowing in partnership with Kitchener Public Library and enTECH to ensure equitable access for all patients. Patients who don’t have their own devices or streaming service accounts will be able to borrow a device for free for the duration of their visit, and free content and streaming options will be made available through Kitchener Public Library. Grand River Hospital Foundation’s team of Volunteers will provide day-to-day program support and offer technical assistance to patients and visitors when needed.

COMPLETING PAYMENT

Select your donation amount, or enter a custom donation amount above.

Once you have selected your donation amount and clicked donate, it will take you to a shopping cart experience. From there you can review your total and then click complete payment at the bottom of the screen before being taken to a secure payment information page.

TAX RECEIPTS

Tax receipts are automatically sent once you have completed your payment information and checked out. If you do not see an email come through with your tax receipt, please check your junk or spam email folders. The email subject line is Grand River Hospital Foundation Donation Receipt.

If you still cannot find it, please contact Jesse Borden, Fulfillment Manager & Donor Advocate at 226-750-2074 or info@grhf.ca for support. 

When donating, any information entered in the billing address fields on the payment screen will be used to generate an automatic tax receipt. If a company name is added here, the tax receipt will be issued to the company.

If your donation is in honour of a friend or loved one, you can email them a digital e-card upon making a donation.

E-cards are available for donations made in memory and in celebration of someone, and each e-card allows you to customize the message being sent. In order to send an e-card, you will need to know the recipient's email address.

When you reach the completed payment screen, you will see the available e-card options, or you can click this link to send an e-card and message directly.

The Foundation will only notify individuals upon request. You can use the cart note function to provide a message and contact details for the recipient.