Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
First take a look at your spam or sunk folders, as sometimes they end up there. Still can find them? Email email@example.com or call Paul Amaral, our Director of Community Partnerships & Entertainment at 226-753-0458 and he'd be happy to help you.
Check out the page linked below:
Or contact Deborah Barton, our Director of Philanthropy & Planned Giving at firstname.lastname@example.org or call 226-753-0846, and she will be happy to assist you.
We are incredibly grateful for our community's support throughout the year and providing non-monetary gifts to our hospital ensures that our care providers can enhance our patient's experience.
See all the ways you can provide a non-monetary gift by clicking here.
Need further assistance?
Contact Jesse Borden, Hospital Experience Director at 226-750-2074 or email@example.com.
Click here to start donating monthly, or contact Ashley Dobson, our Donor Success Manager at firstname.lastname@example.org or 519-501-1408, and she will be happy to assist you.
You can contact Katie Hill, our Organization and Collaboration Manager at email@example.com or 519-580-7258.
1. Gifts of Care : In lieu of a physical gift, consider making a donation to one of our care areas through our "Gifts of Care" program which is designed to enhance patient experience this holiday season.
2. Gift cards : We are always in great need of gift cards to provide patients. Gifts cards are also easily sanitized and can be easily distributed to various care areas of the hospital.
3. New and Unopened Toys : We are able to accept small toy items. All items donated must be new and wrapped in original sealed packaging without any pieces or parts exposed to the outside environment.
4. Hygiene and Toiletry Supplies : These items support patients who have extended stays at the hospital to helping people who enter our emergency department and everything in-between.
5. Items we are unable to accept
At this time we cannot accept donations of soft items or items that we cannot safely sanitize, this includes:
- Novels or magazines
- Stuffed animals
- Homemade blankets or hats
- Items with exposed parts or pieces
If you have any questions or if you would like to schedule a safe pick-up or drop-off of your gifts, please contact our Hospital Experience Director, Jesse Borden at firstname.lastname@example.org or 226-750-2074.
Please fill out the following form
https://docs.google.com/forms/d/e/1FAIpQLSfK9op1_BjFU_JzKtAP76-17iIvcyZKFzhQaMm9L9VYeFmzWA/viewform?usp=sf_link & our team will contact you shortly.
Grand River Hospital and the Foundation have embarked on an incredible journey to revolutionize your hospital experience. GrandServe is a new digital experience program that will transform patient experience for the better. The first phase of GrandServe is a new, free high-speed WiFi network for patients and visitors at Grand River Hospital. Phase two of GrandServe will incorporate the addition of device borrowing in partnership with Kitchener Public Library and enTECH to ensure equitable access for all patients. Down the road, we plan to add a concierge service, valet parking and a new welcome program, starting right from your arrival. All this will be powered by amazing technology and volunteers.
GrandServe, our project aimed at improving patient experience at the hospital, is launching improved, free guest WiFi across both campuses on Sunday, February 27, 2022. The new WiFi network has enhanced bandwidth to enable patients and family members who bring their own devices to access the internet and stream TV shows and movies for entertainment. This has been made possible by a $277,000 investment by the Foundation to upgrade Grand River Hospital's existing infrastructure and WiFi bandwidth.
The new WiFi, called “GrandServe – free patient WiFi,” will be available in your list of WiFi options. It can still be accessed the same as any other WiFi service.
The new WiFi network is called “GrandServe – free patient WiFi” and will be available in your list of WiFi options. The login will request that you accept the terms and conditions and enter a phone number OR email address to create a free account. Once you have created an account, you will have access to the improved WiFi. Creating an account will also allow you to automatically connect to the WiFi if you return to the hospital in the future.
If you do not have a phone number or email address, you can use the hospital number: (519) 749-4300. Since we do not check or confirm this information, it’s a great alternative to connect.
B-Y-O-D stands for “Bring Your Own Device". This model allows patients and care partners to use Grand River Hospital's new, free high-speed WiFi network to connect with family and friends outside of the hospital. It also allows for streaming of entertainment services like Netflix.
The majority of our patients and guests are already bringing their own mobile devices to connect with loved ones and to use streaming services for entertainment. This is a trend seen at many hospitals in Canada. Grand River Hospital Foundation has recently launched a free, high-speed WiFi network to support a Bring-Your-Own-Device (BYOD) model as the first phase of our GrandServe program.
Entertainment is not covered by OHIP and is a very expensive service—there was always a charge for Health Hub television services and, prior to the pandemic, to access WiFi at the hospital. Hospitals are publicly funded, and must prioritize patient care, equipment, research and other life-saving work. However, as a future phase of the GrandServe program, we will be rolling out a free device lending program in partnership with Kitchener Public Library and enTECH to address this issue for patients who do not have their own devices.
Yes. However, we are looking at entertainment options beyond Health Hub T.V.
Grand River Hospital and the Foundation are not responsible for any lost or stolen items patients and families bring into the hospital. If your device or any other belongings go missing while in hospital, please notify the care unit manager immediately.
The following can help you keep your belongs safe:
- Labelling: Include name and phone number
- Storing: Keep belongings in a safe place, do not leave them unprotected
- Tracking: Ensure belongings are not left in bed, linens, food trays or any concealed place where they may be lost or accidentally thrown out
Align your investment in world class health care to reflect your corporate values, your business strategies, and commitment to the community.
Become an H Partner to maximize the most effective and strategic way to align your company values and support, with a focus on mission over money, long term relations with health care leaders and community partners, all working together to meet tomorrow’s health care needs.
Achieve maximum brand exposure by sponsoring an event, product, piece of medical equipment or a company day in the hospital. Help us to offset costs while enhancing your brand reputation in the community and supporting the greatest needs in health care.
Donate a percent of your product sales engaging clients and customers which enhances and builds exponential loyalty to your brand and company.
You can become a meaningful part of our patient and staff experience by donating useful products for those we care for and for those who provide care. Examples include iPads, Chromebooks, food and coffee donations
Need assistance with a Store Order
Please contact Jesse Borden, our Fulfillment Manager & Donor Advocate at 226-750-2074 or email@example.com and he will be happy to assist you
Please Contact Jesse Borden, our Fulfillment Manager & Donor Advocate at 226-750-2074 or firstname.lastname@example.org and he will be happy to assist you.
Normally, order delivery takes 7-10 business days.
If you still have not received your order after 10 days, please contact Jesse Borden, our Fulfillment Manager & Donor Advocate at 226-750-2074 or email@example.com and he will be happy to assist you
SY Road Hockey
Yes! We place teams in appropriate level games
No but you will get the chance to see them all at some point throughout the event.
Youth Teams: Age 5 to 18
Adult - age 19+
6 players + goalie for each team.
Youth divisions are 6 teams per division.
Adults are currently 15 teams per division.
HockeyFest reserves the right to combine divisions based on team registration numbers, if necessary.
Yes registration for volunteering the day of the event will open up soon.
Kitchener-Waterloo offers a wide range and options for accomodations. The closest hotel to the SY Hockey location would be the Delta Hotels by Marriott Waterloo located at 110 Erb St. W, Waterloo, ON N2L 0C6.
Yes. Each additional player registration is $50. If required please contact firstname.lastname@example.org with your team name and number of players you are looking to add. We will send you a separate invoice to pay.
Schedule to talk with a team member
We are open from 9:00am to 5:00pm, Monday to Friday. However we are always happy to assist you whenever fits you best.
Contact any of our staff directly or drop us an email with your availability at email@example.com or call 519-749-4205 and our team will be happy to assist you at the earliest.
Scotland’s Yard is a vision. A vision that every child and family in our community experiencing a cancer journey has the world class care and support they need right here at home. We aim to raise $50 million over the next ten years to support Grand River Hospital and its pediatric cancer programs.
Pediatric cancer care is a varied and at times complex path. From initial diagnosis to treatment to family support, the services and equipment required are numerous. The folks behind Scotland’s Yard are committed to supporting the needs of Grand River Hospital and the services and equipment they need to provide world-class care. In the near term, that means supporting fundraising initiatives such as PET CT, Linear Accelerator, Nuclear Medicine Spectrometer and specific pediatric care equipment. In the long term, it could mean supporting a Care Lodge for families on a cancer journey, a specific endowment fund to support various family expenses during cancer treatment and a fund to support medications and treatments not regularly covered through provincial healthcare programs.
Scotland (Scottie) Santos is 4 years old and was diagnosed with a rare form of cancer at just three months of age. She is one of over 200 children in our community currently undergoing cancer care. In addition to receiving care at Grand River Hospital, these children and their families regularly travel to other communities for specialized treatment or testing. The group behind Scotland’s Yard envisions more and more of that treatment or testing happening here at home, lessening the burden on families. It’s a long-term vision, but a necessary one to support the kids on their cancer journey.
Tax receipts & Payments
First take a look at your Spam or Junk folders.
Check for the Email subject line: Grand River Hospital Foundation Donation Receipt.
If you still cannot find it, please contact Jesse Borden, Fulfillment Manager & Donor Advocate at 226-750-2074 or firstname.lastname@example.org for support .
Note: If company name is added entered in the Billing Address fields on the payment screen, the tax receipt will be issued to the company.
Contact Jesse Borden, our Fulfillment Manager & Donor Advocate at 226-750-2074 or email@example.com and he will be happy to assist you
Volunteer with the Foundation
You can learn more about our volunteer program or apply to become a volunteer by clicking here. You can also contact our Volunteer Engagement Directors, Kelly Kuehl at firstname.lastname@example.org and Karen Petznick at email@example.com, and they would be happy to assist you.