Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@grhf.ca

50/50 Lottery

First take a look at your Spam or Junk folders, as sometimes they end up there. Still can find them? Email 5050@grhf.ca or call Pau l Amaral, our Donor Advocate & Entertainment Philanthropy Director at 226-753-0458 and he'd be happy to help you. 

You can purchase your tickets by clicking on the following link

https://grhf.ca/pages/grand-5050 If you still need assistance then email 5050@grhf.ca or call Pau l Amaral our Donor Advocate & Entertainment Philanthropy Director at 226-753-0458 and he'd be happy to help you.

Donations

Check out the page linked below:

Leave a Legacy – Grand River Hospital Foundation (grhf.ca) 

Or contact Betty Bax, our Associate Vice-President, Philanthropy at betty@grhf.ca or call 226-929-8647 and she will be happy to assist you.

We are incredibly grateful for our community's support throughout the year and providing non-monetary gifts to our hospital ensures that our care providers can enhance our patient's experience.

See all the ways you can provide a non-monetary gift by clicking here

Need further assistance?

Contact Jesse Borden, Fulfillment Manager & Donor Advocate at 226-750-2074 or info@grhf.ca.

Click here to start donating monthly

Or contact Dan Lombardi, our Donor Innovation Direction at 226-749-1714 or dan@grhf.ca and he will be happy to assist you.

You can contact Krystina Paolini, our Donor Operations Manager at krystina@grhf.ca or 519-807-8951.

1. Gifts of Care : In lieu of a physical gift, consider making a donation to one of our care areas through our "Gifts of Care" program which is designed to enhance patient experience this holiday season.

2. Gift cards : We are always in great need of gift cards to provide patients. Gifts cards are also easily sanitized and can be easily distributed to various care areas of the hospital. 

3. New and Unopened Toys : We are able to accept small toy items. All items donated must be new and wrapped in original sealed packaging without any pieces or parts exposed to the outside environment.

4. Hygiene and Toiletry Supplies : These items support patients who have extended stays at the hospital to helping people who enter our emergency department and everything in-between. 

5. Items we are unable to accept

At this time we cannot accept donations of soft items or items that we cannot safely sanitize, this includes:

- Novels or magazines

- Stuffed animals

- Homemade blankets or hats

- Items with exposed parts or pieces

If you have any questions or if you would like to schedule a safe pick-up or drop-off of your gifts, please contact our Fulfillment Manager & Donor Advocate, Jesse Borden at jesse@grhf.ca or 226-750-2074.

Fundraising

To know more, check out our Community Event Guide by clicking here

Please fill out the following form

https://docs.google.com/forms/d/e/1FAIpQLSfK9op1_BjFU_JzKtAP76-17iIvcyZKFzhQaMm9L9VYeFmzWA/viewform?usp=sf_link & our team will contact you shortly. 

GrandServe

Grand River Hospital and the Foundation have embarked on an incredible journey to revolutionize your hospital experience. GrandServe is a new digital experience program that will transform patient experience for the better. The first phase of GrandServe is a new, free high-speed WiFi network for patients and visitors at Grand River Hospital. Phase two of GrandServe will incorporate the addition of device borrowing in partnership with Kitchener Public Library and enTECH to ensure equitable access for all patients. Down the road, we plan to add a concierge service, valet parking and a new welcome program, starting right from your arrival. All this will be powered by amazing technology and volunteers. 

GrandServe, our project aimed at improving patient experience at the hospital, is launching improved, free guest WiFi across both campuses on Sunday, February 27, 2022. The new WiFi network has enhanced bandwidth to enable patients and family members who bring their own devices to access the internet and stream TV shows and movies for entertainment. This has been made possible by a $277,000 investment by the Foundation to upgrade Grand River Hospital's existing infrastructure and WiFi bandwidth.

The new WiFi, called “GrandServe – free patient WiFi,” will be available in your list of WiFi options. It can still be accessed the same as any other WiFi service.

The new WiFi network is called “GrandServe – free patient WiFi” and will be available in your list of WiFi options. The login will request that you accept the terms and conditions and enter a phone number OR email address to create a free account. Once you have created an account, you will have access to the improved WiFi. Creating an account will also allow you to automatically connect to the WiFi if you return to the hospital in the future.

If you do not have a phone number or email address, you can use the hospital number: (519) 749-4300. Since we do not check or confirm this information, it’s a great alternative to connect.

B-Y-O-D stands for “Bring Your Own Device". This model allows patients and care partners to use Grand River Hospital's new, free high-speed WiFi network to connect with family and friends outside of the hospital. It also allows for streaming of entertainment services like Netflix.

The majority of our patients and guests are already bringing their own mobile devices to connect with loved ones and to use streaming services for entertainment. This is a trend seen at many hospitals in Canada. Grand River Hospital Foundation has recently launched a free, high-speed WiFi network to support a Bring-Your-Own-Device (BYOD) model as the first phase of our GrandServe program.

Entertainment is not covered by OHIP and is a very expensive servicethere was always a charge for Health Hub television services and, prior to the pandemic, to access WiFi at the hospital. Hospitals are publicly funded, and must prioritize patient care, equipment, research and other life-saving work. However, as a future phase of the GrandServe program, we will be rolling out a free device lending program in partnership with Kitchener Public Library and enTECH to address this issue for patients who do not have their own devices.

Yes. However, we are looking at entertainment options beyond Health Hub T.V. 

Grand River Hospital and the Foundation are not responsible for any lost or stolen items patients and families bring into the hospital. If your device or any other belongings go missing while in hospital, please notify the care unit manager immediately.

The following can help you keep your belongs safe:

  • Labelling: Include name and phone number
  • Storing: Keep belongings in a safe place, do not leave them unprotected
  • Tracking: Ensure belongings are not left in bed, linens, food trays or any concealed place where they may be lost or accidentally thrown out

Need assistance with a Store Order

Please contact Jesse Borden, our Fulfillment Manager & Donor Advocate at 226-750-2074 or info@grhf.ca and he will be happy to assist you

Please Contact Jesse Borden, our Fulfillment Manager & Donor Advocate at 226-750-2074 or info@grhf.ca and he will be happy to assist you.

Normally, order delivery takes 7-10 business days

If you still have not received your order after 10 days, please contact Jesse Borden, our Fulfillment Manager & Donor Advocate at 226-750-2074 or info@grhf.ca and he will be happy to assist you

Schedule to talk with a team member

We are open from 9:00am to 5:00pm, Monday to Friday. However we are always happy to assist you whenever fits you best.

Contact any of our staff directly or drop us an email with your availability at info@grhf.ca or call 519-749-4205 and our team will be happy to assist you at the earliest. 

Scotland's Yard

Scotland’s Yard is a vision. A vision that every child and family in our community experiencing a cancer journey has the world-class care and support they need right here at home. We aim to raise $50 million over the next ten years to support Grand River Hospital and its pediatric cancer programs.

Pediatric cancer care is a varied and at times complex path. From initial diagnosis to treatment to family support, the services and equipment required are numerous. The folks behind Scotland’s Yard are committed to supporting the needs of Grand River Hospital and the services and equipment they need to provide world-class care. In the near term, that means supporting fundraising initiatives such as PET CT, Linear Accelerator, Nuclear Medicine Spectrometer and specific pediatric care equipment. In the long term, it could mean supporting a Care Lodge for families on a cancer journey, a specific endowment fund to support various family expenses during cancer treatment and a fund to support medications and treatments not regularly covered through provincial healthcare programs.

Scotland (Scottie) Santos is 2 years old and was diagnosed with a rare form of cancer at just three months of age. She is one of over 200 children in our community currently undergoing cancer care. In addition to receiving care at Grand River Hospital, these children and their families regularly travel to other communities for specialized treatment or testing. The group behind Scotland’s Yard envisions more and more of that treatment or testing happening here at home, lessening the burden on families. It’s a long-term vision, but a necessary one to support the kids on their cancer journey. 

Tax receipts & Payments

First take a look at your Spam or Junk folders.

Check for the Email subject line: Grand River Hospital Foundation Donation Receipt.

If you still cannot find it, please contact Jesse Borden, Fulfillment Manager & Donor Advocate at 226-750-2074 or info@grhf.ca for support .

Note: If company name is added entered in the Billing Address fields on the payment screen, the tax receipt will be issued to the company. 

Contact Jesse Borden, our Fulfillment Manager & Donor Advocate at 226-750-2074 or info@grhf.ca and he will be happy to assist you

Volunteer with the Foundation

Check out our volunteer page by clicking here

Or contact Kelly Kuehl at kelly@grhf.ca and she will be happy to assist you.

Fill out the Grand champions application form on

https://grhf.ca/pages/volunteer and we shall get back with you shortly.