Please accept my email as a giant THANK YOU card to all the incredible volunteers (and coordinators) who provide community care to patients and visitors to Grand River Hospital.
On March 20, I had spinal surgery at Grand River Hospital and returned yesterday for follow up at day surgery and x-ray. Right from my entrance to the hospital, to the elevators, to patient registration, and onward to x-ray and day surgery I was greeted and accompanied directly to my destinations by sunny, cheerful teams of volunteers who were obviously invested in assisting me. I was uplifted by their kindness and positive attitudes and certainly gained confidence that I would meet all my appointments. No pointing "go that way" or "use that elevator"; I just followed a real person and was taken where I had to go. It's little wonder that I had a smile on my face and had little time to worry about having staples removed! Thank you.