GrandServe in Partnership The Foundation’s impact on the Hospital is not limited to direct grants to fund equipment and programs but also includes managing charitable programs. Last year we reported on the post COVID launch of our integrated Volunteer Program and its GrandWelcome, and this year we continue that one of our core values, In Service and Hospitality, in the GrandServe program.

Grand River Hospital and the Foundation are taking an incredible journey to revolutionize the hospital experience through the GrandServe Program and put the hospital back in hospitality.

Origins: Free Wi-Fi The Grand Serve program at Grand River Hospital initially began as an initiative to provide free Wi-Fi to patients and visitors. Recognizing the importance of staying connected in today’s digital age, the hospital made it a priority to offer this essential service without charge.

Expansion to Free Patient Entertainment Building on the success of free Wi-Fi, the Grand Serve program expanded to include free patient entertainment, particularly through TV streaming services. This initiative was driven by the goal of making television access equitable for all patients. Previously, patients might have faced barriers to accessing TV due to cost or availability, but with this expansion, the hospital aimed to ensure that every patient, regardless of their circumstances, could enjoy entertainment during their stay. This not only provided a distraction from the stress of hospitalization but also contributed to a more comfortable and home-like environment.